NEED A HAND, MATE?
Got a question, hit a bug, or want to share feedback? We're here to help. MateSync is built by Aussies for shift workers — your input shapes where we go next.
Get in touch
The fastest way to reach us is by email. We read everything.
Response time: Usually within 24 hours on weekdays. We're a small team — we read every email personally.
Frequently asked questions
How does MateSync work?
Each person owns their own roster — set your pattern (days on, days off, shift type) once and it's yours to manage. Invite mates with a shareable link. The timeline shows when you're all home at the same time, with overlap windows highlighted automatically. Push notifications let you know when a new shared home day appears.
Is MateSync free?
Yes — the free tier is free forever and includes one roster, one connected mate, the timeline view with overlap detection, push notifications, all standard FIFO presets, and all shift types. No card required. MateSync Pro unlocks unlimited mates, custom roster patterns, calendar view, and multiple rosters for $4.99/month or $34.99/year (with a 7-day free trial). Cancel anytime in your App Store settings.
What rosters can I create?
Standard FIFO presets (7/7, 14/7, 14/14, 8/6, 4/3, 2/1) are built in. For non-standard patterns — nurses doing 4 on, 4 off, 4 nights, 4 off, for example — use the Custom Roster builder (Pro feature) to set any sequence of on/off blocks with day, arvo, or night shift types.
How do I invite mates?
From the Timeline view, tap the + button to open the invite sheet. Send via SMS, email, or generate a shareable link. Your mate taps the link, signs up, and gets connected to your timeline — they'll show up automatically once they accept.
Can I edit my roster after I set it up?
Yes. From the Timeline view, tap your own row at the top to open the roster editor. Update your pattern, anchor date, or shift type — changes are saved instantly and your connected mates' timelines update in real time.
Why am I not getting push notifications?
Check iPhone Settings → MateSync → Notifications and make sure they're allowed. In the app, go to Settings to toggle which notifications you want (new overlaps detected, mate's roster changed). If they're still not arriving, try signing out and back in to refresh your device token.
How does MateSync handle my data?
Your roster, mates, and profile data are stored securely on Supabase servers in Sydney, Australia. We don't sell your data, don't run ads, and don't share information with third parties beyond what's needed to provide the service (Apple for push notifications, RevenueCat for subscription management). See our Privacy Policy for the full breakdown.
How do I cancel my subscription?
Go to Settings in MateSync, tap Manage Subscription, and follow the prompts. Or open the App Store app on your iPhone → tap your profile → Subscriptions → MateSync Pro → Cancel. Your Pro features remain active until the end of your current billing period.
I'm on the waitlist — when do I get my 6 months free Pro?
Waitlist signups (first 100) receive 6 months of MateSync Pro automatically when they sign up using the email address they used on the waitlist. No code or action needed — just sign up with the same email and Pro features will be unlocked from day one. The 6 months starts on your sign-up date.
Can I use MateSync if I'm not on FIFO?
Absolutely. MateSync works for any shift worker — nurses, paramedics, firies, police, retail, hospitality. The Custom Roster builder handles any pattern you throw at it. Partners and family members of shift workers also find it useful for keeping track of when their person is home.
Is MateSync available outside Australia?
Yes — MateSync is available in most countries via the App Store. The app's tone is Aussie but the features work anywhere. Currently iOS only; Android may come later based on demand.
Troubleshooting
If something's not working as expected, try these steps first.
- App won't open or crashes on launch: Force quit MateSync (swipe up from the bottom of the home screen, swipe up on the MateSync card), then reopen it. If the problem persists, try restarting your iPhone.
- Can't sign in: Double-check your email address (lowercase). If you've forgotten your password, tap "Forgot password?" on the sign-in screen and follow the reset link in your email.
- Mate isn't showing up on my timeline: Confirm they've accepted your invite. From the Mates view, check if their entry is in "Pending" — if so, they haven't tapped the link yet. If you're showing them as "Synced" but they don't appear, sign out and back in to refresh.
- Roster math looks wrong: Double-check your anchor date and pattern. The anchor date is the start of an "on" block, and the pattern repeats from there. Edit your roster from the Timeline by tapping your own row at the top.
- Invite link isn't working: Make sure both you and your mate have the latest version of MateSync installed. Try the universal link (https://matesync.au/invite/...) rather than copying just the code — tapping the link opens the app directly to the invite acceptance flow.
- Push notifications stopped working: Check iPhone Settings → MateSync → Notifications → Allow Notifications is on. In MateSync, go to Settings and toggle the notification preferences. If they're still missing, sign out and back in to refresh your push token.
- Subscription not unlocking Pro features: Open Settings → Restore Purchases. If that doesn't work, sign out and back in. Still not working? Email us at hello@matesync.au with your account email and we'll sort it.
Still stuck?
If your question isn't answered above, send us an email at hello@matesync.au. Include:
- Your iPhone model and iOS version
- What version of MateSync you're running (Settings → About)
- What you were trying to do when the issue happened
- A screenshot if something looks wrong on screen
We respond personally to every email, usually within 24 hours.